Change a Max-billed subscription
If you subscribed at Max.com (or BluTV.com), here's what you need to know about changing your Max-billed subscription.
Max billing Q&A
- In Max, do one of the following:
- Phone, tablet, or computer: Choose your profile and then Subscription.
- TV device: Choose the Settings icon
and then Subscription.
(Only Adult profiles can manage subscriptions.)
- Find your current base subscription plan.
To change your base plan, go to How do I change my plan?
BluTV yearly installment plan? To change your plan, contact us.
Need help signing in? Go to Can't sign in.
Choose your billing period:
Your subscription continues each month and you'll be billed on your next billing date unless you end your subscription. Here's how to find your next billing date:
- In Max, do one of the following:
- Phone, tablet, or computer: Choose your profile and then Subscription.
- TV device: Choose the Settings icon and then Subscription.
(Only Adult profiles can manage subscriptions.)
- If your base subscription is billed through us (BluTV İletişim ve Dijital Yayın Hizmetleri A.Ş.), you'll find your upcoming payment date.
If your subscription is billed through another provider, go to Manage a Max subscription.
Here's how to find your next billing date:
- In Max, do one of the following:
- Phone, tablet, or computer: Choose your profile and then Subscription.
- TV device: Choose the Settings icon and then Subscription.
(Only Adult profiles can manage subscriptions.)
- If your base subscription is billed through us (BluTV İletişim ve Dijital Yayın Hizmetleri A.Ş.), you'll find your upcoming payment date.
If your subscription is billed through another provider, go to Manage a Max subscription.
BluTV yearly installment plan? Your subscription continues each year and you pay for your subscription plan in monthly installments.
- Your Max subscription continues until you end it.
- Deleting the Max app does not end your subscription.
- End your subscription at least 24 hours before your next billing date to avoid further charges.
To end your Max subscription:
- Do one of the following:
- Phone or tablet: Go to max.com/subscription and sign in to your account.
- Computer: Go to max.com and sign in to your account. Then, choose your profile and Subscription.
(Only Adult profiles can manage subscriptions.)
- Choose Cancel Your Subscription.
No cancel option? Take note of who your base subscription is billed through (top of screen) and go to End your Max subscription. - Confirm that you want to end your subscription and take note of your expiration date.
Once you choose to end your subscription, you'll get an email confirmation. You can continue streaming until your subscription expires at the end of your billing period. If you change your mind about ending your subscription, you can go back to Subscription (Step 1 above) and choose Resume Your Subscription.
Need help signing in? Go to Can't sign in.
Here's how to get your payment history:
- Go to max.com and sign in (if needed).
- Choose your profile and then Subscription.
(Only Adult profiles can manage subscriptions.) - If your subscription is billed through us (BluTV İletişim ve Dijital Yayın Hizmetleri A.Ş.), choose Payment History.
- Find your Max payment history.
If your subscription is billed through another provider, go to their Help Center or contact them for help.
If your subscription charge isn't what you expected, go to Unexpected subscription charge. If you would like a Max or BluTV payment invoice, please contact us (you'll need to provide payment details before we email you a receipt).
- Do one of the following:
- Phone or tablet: Go to max.com/subscription and sign in to your account.
- Computer: Go to max.com and sign in to your account. Then, choose your profile and Subscription.
(Only Adult profiles can manage subscriptions.)
- Choose Update Your Payment Method.
No update payment option? Take note of who your subscription is billed through and go to Change your payment. - Add your payment info and save your changes.
Your bank may require you to verify your identity with 3D-Secure before authorizing the transaction. If you have trouble with 3D-Secure, please contact your bank.
BluTV yearly installment plan? Your payment method must support installment payments. If you change to a payment method that doesn't support installments, you may lose your installment plan.
Need help? Go to Can't change or add payment.
Your updated payment info will be used for your next base subscription charge.
Need help signing in? Go to Can't sign in.
- Support recurring online payments (some prepaid cards do not support recurring payments)
- Be issued in the country where you started your subscription
- Be an accepted payment method (for a list, go to Try another payment method)
Note Some prepaid cards don't support recurring payments.
Payment error? If you're getting a payment error, try the following:
Make sure all of your payment details are correct (e.g. make sure what you're submitting matches what's on your card):
- Name, card number, expiration date, and security code
Try the following:
- Try using a different supported browser (Chrome, Firefox, Microsoft Edge, or Safari).
-or- - Try using an incognito or private browser window. To do this, open a new incognito or private window, then sign in at max.com/subscription. Choose Update Payment Method. Enter your payment information and choose Save.
Try using a computer instead of your phone or vice versa.
The following payment methods are accepted: American Express, Visa, Mastercard, and Troy.
If the above solutions don't help, please contact your bank or financial institution to find out why the payment method might be failing.
- Sign in to Max on your phone, tablet, or computer. Can't sign in?
- Choose your profile and then Subscription.
(Only Adult profiles can manage subscriptions.) - Choose Change Your Base Plan and sign in (if needed).
No change plan option? Take note of who your subscription is billed through (top of screen) and go to How do I change plans? - Choose a subscription plan and billing period (monthly or yearly).
Once your subscription is updated, you'll get an email confirming the change.
BluTV yearly installment plan? To change your base plan, contact us
The effective date depends on the change:
- If you change to a lower-priced plan, your plan change will happen on your next billing date.
- If you change to a higher-priced plan, your plan change happens immediately. You'll be charged the price difference between plans (inclusive of applicable taxes) and your next billing date will be adjusted.
- If you only change your billing period (monthly or yearly), your change will happen on your next billing date.
Note If you change from a higher-priced monthly plan to a lower-priced plan with a yearly billing period, your plan change will happen on your next billing date.
If you get this message, try the following:
- To change your plan, you need to be located in the country where you started your subscription. If you're traveling, wait until you return home to change your subscription plan.
- Try changing your plan again in a few minutes.
If you still can't change your plan, please contact us.
If the change isn't effective immediately, you can end your pending plan change. To do this, go back to Subscription (Step 2 above) and choose Cancel Pending Plan. You can also sign in at max.com/subscription and choose Cancel Pending Plan.
